Now Hiring - Inside Sales in Genoa, IL

Inside Sales Representative

Job Description

The Inside Sales Representative promotes and strengthens the relationship between Polar tech Industries and existing customers through exceptional customer service skills. These representatives are the customer’s first point of contact when placing orders over the phone and for prospects reaching out to Polar Tech for the first time. It is imperative for the Inside Sales Rep. to handle each call in a professional manner and provide the customer with the best experience and first impression. This position is responsible for being the ‘farmer’ for all existing customers calling in and using sales skills to optimize each call to maximize profitability. The Inside Sales Department cultivates, manages, and gains new customers via Polar Tech’s website or on their own: each representative is expected to grow and maintain their own territory through converting inbound prospects into customers and by following up on previous quotes and sample requests. The Inside Sales Representative acts as the liaison for our customers and all Polar Tech departments to assure they are always thoroughly taken care of during new ventures, the ordering process, and any follow-ups needed for tracking, damages, etc. after an order has shipped.

Essential Duties and Responsibilities:

New customers/prospects/existing customers

· Answer customer’s calls regarding placing orders

· Answer prospect inquiries via email within 24 hours

· Negotiate prices or other sales terms with new customers

· Respond to current or potential customers to promote products or services.

· Gather customer or product information to determine customer needs.

· Sell products or services via phone/email.

· Recommend new or additional products or services to customers while ordering.

· Process phone orders, physical orders, and quotes for new and existing customers.

· Freight orders and quotes utilizing approved carriers.

· Verify customer credit information.

· Identify, investigate, and assess customer’s needs including concerns, shipment problems, pricing disputes, lost shipments, freight concerns, etc.

· Present solutions to customers with Polar Tech in mind (debits, credits, replacements, returns, freight claims, etc.)

· Maintain records of customer accounts and quotes.

· Answer customer questions about goods or services.

· Estimate costs or terms of sales.

· Explain technical product or service information to customers.

· Discuss design or technical features of products or services.

· Arrange delivery of goods or services – freight terms and quotes

· Maintain records of sales or other business transactions.

· Prepare financial documents, reports, or quotes for new and existing customers

· Identify potential customers coming through email

· Share sales-related or market information with colleagues.

· Advise customers on the use of products or services.

· Study product information to acquire professional knowledge.

· Distribute promotional literature or samples to customers.

· Monitor market conditions or trends.

Skills and Competencies

· Excellent communication and presentation skills

· Manage high volume of incoming calls

· High attention to Detail

· Dependability - being reliable, responsible, and dependable to fulfill all obligations

· High degree of accuracy

· Problem solve

· Meet deadlines and work well in a fast paced, high-growth office environment

· Follow written and verbal instructions

· Knowledgeable with Word, Excel and Outlook; MAS and CRM experience preferred

· Display a good-natured, cooperative attitude

· Adapt to a constantly changing work environment, competing demands

· Ability and initiative to work independently

· Successful under minimal supervision in accordance with established practices and policies

Knowledge

· Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

· Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services.

· English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

· Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

· Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

· Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

· Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Tasks

· Service Orientation — Actively look for ways to help customers and sales.

· Coordination — Adjust actions in relation to others' actions.

· Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

· Complex Problem Solving — Identify complex problems and reviewing related information to develop and evaluate options and implement solutions.

· Critical Thinking — Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

· Writing — communicate effectively in writing as appropriate for the needs of the audience.

· Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

· Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

· Time Management — Managing one's own time and the time of others.

Minimum Education and Qualifications: High School Diploma or equivalent (GED) required. (2) years previous CSR experience preferred.

Salary: Entry level (negotiable based on experience)

Job Type: Full-time

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Genoa, IL 60135: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location